IND Rail: Reservation Rules
SCHEME FOR ISSUE OF WAITLISTED E-TICKET
An additional facility of booking waitlist e-tickets is now available for all trains. The salient features are as under:-
1) Name of the passengers whose status is fully confirmed / fully RAC after chart preparation, their names shall appear in charts & they can undertake their journey.
2) Name of the passengers whose names are partly confirmed/partly waitlist or partly RAC/partly waitlist, their names shall appear in charts including the waitlist passengers.
Cancellation of e-tickets by the customer/Agent through Internet is permitted only before chart preparation of the train. For any claims on e-tickets to be cancelled after the preparation of Reservation charts, the user has to send an email at the earliest possible time to etickets@irctc.co.in giving full details of the ticket and stating the claim, which would then be processed by IRCTC with the Railway administration offline and refunds as sanctioned by the Railway administration would be credited back to the user's account.
3) Names of the Passengers who are left out fully(all the passengers in the transaction) on waiting list after chart preparation, their names will be dropped and will not appear in charts. They are not allowed to board the train.
If detected traveling in the train, they shall be treated as passenger traveling without ticket as per extant Railway Rules. Their cancellation will be done automatically after chart preparation and refund will be credited back to Customer / Agent Account electronically.
Tatkal Scheme: http://www.indianrail.gov.in/tatkal_Scheme.html | | |||||||||||||||||||||
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Reservation Rules: http://www.indianrail.gov.in/reservation_Rules.html | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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IMPORTANT - FOR SENIOR CITIZENS :
1. Military Officers traveling on free warrants, officers and staff of the Railway and P & T department traveling on Railway passes and MPs traveling on Identity Card are exempted from payment of reservation fee. 2. The supplementary charge is not recoverable from MPs traveling on Identity Card, tourist holding Indrail passes, Railway Staff traveling on duty passes, privilege passes and PTOs. 3. A passenger found traveling in a Super Fast Train without paying supplementary charge is liable to pay a penalty of Rs. 50/- in addition to the supplementary charge. However, passenger holding through ticket duly fulfilling distance restriction and boarding a superfast train at an intermediate station as per the ticket, is required to pay only the supplementary charge. INDICATION OF BERTH/SEAT NUMBERS : 1. A specific request must be made in writing at the station from where the ticket is purchased and reservation made atleast 24 hours before the scheduled departure of the train from the starting station. 2. The Railway Administration reserves the right to use such accommodation from the originating station up to the station at which the passenger is due to entrain. 3. No refund will be permissible for the portion of journey not performed by the passenger. |
Refund Rules: - http://www.indianrail.gov.in/refund_Rules.html |
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UNUSED TICKETS ON WHICH NO RESERVATION HAS BEEN MADE : |
If a ticket on which no reservation of a seat or berth has been made is presented for cancellation within three hours after the actual departure of the train for which the ticket is issued or for any ticket valid for the whole day, within three hours after the actual departure of the last train of the day for the destination station, refund of fare shall be made on every such ticket after deducting Rs. 10/- per passenger as clerkage. |
UNUSED TICKETS ON WHICH RESERVATION HAS BEEN MADE : |
(1) Subject to the provision of these rules, if a ticket on which reservation of a seat or berth has been made, is presented for cancellation, refund of fare shall be made after deducting cancellation charge from the fare as follows : 1. Three hours, when the ticket is for a destination station up to 200 KM., 2. Six hours, when the ticket is for a destination station of more than 200 KM but up to 500 KM., and 3. Twelve hours , when the ticket is for a destination station of more than 500 KM., after the actual departure of the train, cancellation charges shall be 50 % of the fare subject to the min. flat rate mentioned in clause (a). |
UNUSED WAIT LISTED OR RAC TICKETS : |
(1A) Subject to provisions of subrule (2), no cancellation charges shall be payable if a wait-listed or RAC ticket is presented for cancellation up to : |
CANCELLATION CHARGES ON MULTIPLE JOURNEY TICKETS : |
With effect from 1st March 2000, when an unused ticket involving more than one journey is surrendered for cancellation, the entire ticket shall be treated as one single journey ticket and refund of fare of entire ticket shall be granted as per rules (1) and (2) above, according to the reservation status of the first lap of journey, i.e. if reservation status of first lap of journey is confirmed, refund shall be granted in accordance with the rule (1) and (2) above and if the reservation status of first lap of journey is RAC/Wait-list, refund shall be granted in accordance with the rule (1A) and (2A) above. The cancellation charges or clerkage charge as the case may be, shall be levied only once on the entire amount of the ticket, irrespective of the reservation status of different laps of journey, and not separately for each lap of journey. |
REFUND ON PARTIALLY USED TICKETS : |
For partially used tickets where a passenger terminates his journey enroute, a ticket deposit receipt shall be issued by the station master and the ticket holder may apply for refund to the chief commercial manager (Refunds) of the concerned railway. |
REFUND DUE TO LATE RUNNING OF TRAINS : |
No cancellation charge or clerkage shall be levied and full fare shall be refundable to all passengers holding Reserved, RAC, and Waitlisted tickets, if the journey is not undertaken due to late running of the train by more than 3 hours of the scheduled departure of the train from the journey commencing station provided that the ticket is surrendered upto the maximum time limits prescribed in clause (c) of sub-rule (1) of rule 6 .Which is given below: |
REFUND OF TICKETS WHERE RAILWAY ADMINISTRATION IS UNABLE TO PROVIDE ACCOMMODATION : |
Full refund of fares shall be granted in case the railway administration is not able to provide accommodation for any reason whatsoever to passengers holding reserved tickets, provided such tickets are cancelled within three hours of the actual departure of the trains. |
REFUND IN CASE OF FAILURE OF AIR-CONDITIONING EQUIPMENT : |
When the air-conditioning has not worked for a portion of the journey, the ref und for such portion of the journey is granted at the destination of the train on production of a certificate of the conductor /guard , if the ticket is presented within twenty hours of the arrival of the train as follows: 1. In case of AC first class, the difference between the AC first class fare and first class mail fare. 2. In case of AC 2 tier sleeper/AC 3 tier sleeper class, the difference between the AC 2 tier/AC 3 tier fare and the sleeper class mail /express fare. 3. In case of AC chair car class the difference between the AC chair car class and second class mail/express fare. 4. In case of Executive class ticket of Shatabdi trains, the difference between the notified executive class fare for the concerned section and first class mail/express fare for the concerned distance of that section. |
REFUND IN CASE PASSENGERS ARE MADE TO TRAVEL IN A LOWER CLASS FOR WANT OF ACCOMMODATION : |
If a ticket holder of higher class is made to travel in a lower class for want of accommodation in the class for which the ticket was issued, refund of difference between the fare paid and fare payable shall be granted at the destination station or the originating station as the case may be. The refund at the destination shall be granted only on the production of a certificate from the conductor/.guard/TTE and the ticket is presented within 2days of the date of issue of the certificate (excluding date of issue) of the arrival of the train at your destination To claim this refund passenger will have to submit ticket along with the certificate issued by te Traveling Ticket Examiner. |
REFUND ON LOST/ MISPLACED TICKETS : |
No refund is permissible against lost/misplaced tickets. However passenger will be allowed to travel on the reservation already made on confirmed one or RAC .If the loss of confirmed/RAC ticket is reported before the preparation of the reservation chart, duplicate ticket will be issued on the collection of the clerkage charge per passenger. If the loss of confirmed/RAC ticket is reported after the preparation of the reservation chart, duplicate ticket will be issued on the collection of the 50% of the fare . No duplicate ticket will be issued after the preparation of reservation chart in case of RAC ticket . Loss of tickets be reported to railways immediately to prevent fraudulent refunds on lost tickets. |
ISSUE OF DUPLICATE TICKET IN LIEU OF TORN/MUTILATED TICKETS : |
Duplicate ticket can be issued only in case of torn/mutilated confirmed/RAC tickets. |
REFUND OF DUPLICATE TICKET : |
If lost tickets are traced and presented along with the duplicate ticket before the departure of the train, refund is permitted for the duplicate ticket after deduction of 5% of the charges paid subject to a min. of Rs. 20/-. Thereafter, original ticket becomes valid for travel as well as refunds. |
REFUND ON TICKETS PURCHASED ON CREDIT CARD : |
Tickets purchased on credit cards can be cancelled and Credit Slip obtained only at such Railway Stations where Credit Card counters exist. |
REFUND ON TATKAL TICKET : |
1) A flat refund of 25% of total fare charged on the ticket, excluding Tatkal charges may be granted on cancellation of confirmed Tatkal tickets which are presented for cancellation upto 24hrs before the schedule departure of train. Thereafter, no refund will be granted on cancellation of confirmed Tatkal ticket except under the conditions prescribed below 1. If the train is delayed by more than 3 hours at the journey originating point of passenger and not the boarding point if the passenger's journey originating point and boarding point are different. 2. If the train is to run on diverted route and the passenger is not willing to travel; boarding station or the destination station or both the stations are not on the diverted route 3. In case of non attachment of coach in which Tatkal accommodation has been earmarked and the passenger has not been provided accommodation in the same class. 4. If the party has been accommodated in lower class and does not want to travel. In case the party travels in lower class,the passenger will be given refund of difference of fare and also the difference of Tatkal charges if any. 5. The booking under tatkal scheme will be done only from the originating to terminating point of the train with boarding facility from intermediate station. However zonal railways have been given the discretions of imposing restrictions on tatkal booking regarding defining trains as end to end or keeping it free or imposing distance restriction etc. Keeping in view the over all utilization of the accmmodations avliable in the train 3) No refund will,however,be permissible on the reservations made under Tatkal scheme in case the coach, in which accommodation under Tatkal scheme has been earmarked, is not attached and the accommodation has been provided to the Tatkal passengers in the normal train services in the same class. |